The best companies engage with their customers on the channel or device that the customer prefers, not the one that’s most convenient for the company — whether that’s online, over the phone, via a smartphone app, or a voice assistant.
Organizations are increasingly finding that the combination of AI-powered bots and human agents deliver a better customer experience, helping you reduce costs and increase call deflection and containment.
Lili is designed to have more intuitive, powerful and automated interactions. Whether your customers seek self-management or one-to-one personalized conversation, Lili offers a consistent experience across any channel.
This help you reflect a unique image and tone of your company, resulting in a strengthened brand.
We use a blend of artificial intelligence, human understanding and voice technologies to help your business to achieve more productive conversations with customers. They will be able to communicate naturally in their own words and have a suitable response to their request.
Boost customer self-service
Lili is able to automate all kind of transactions. From telephone surveys and frequent questions to long and complex tasks, such as registration and lead qualification, Lili can manage it all. With an improved self-service, your customer service reps can focus on the more complex cases.
Lili virtual assistant, allows natural and personalized conversations on any channel, either voice or text. It can have access to the data of any recent interactions that a customer has had with your business, so your customers can do more in less time.