One Platform. Boundless Possibilities.

Provide immediate customer resolution with a human-like touch. Verint’s Intelligent Virtual Assistants are there when and where your customers need you most to deliver intuitive and personalized experiences across your digital and voice channels.

The Verint Intelligent Virtual Assistant can:

Answer questions 24/7
Proactively assist customers
Provide guided resolution
Transfer to live agents
Capture customer insights
Support 40+ languages
Optimize your service channels
WATCH: CUSTOMER SERVICE ASSISTANT
Workforce Support

Give your employees instant answers and up-to-date information around-the-clock. The Intelligent Virtual Assistant helps resolve Human Resource (HR) and Information Technology (IT) related queries to optimize workforce productivity and improve employee experiences.

The Verint Intelligent Virtual Assistant can:

Provide fast access to the information and tools your team needs
Allow HR & IT employees to focus on higher priority tasks
Automate high-volume, mundane interactions
Execute tasks on behalf of the employee
Provide guided resolution
Retrieve information
WATCH: IT HELPDESK ASSISTANT
Agent Assistance

Reduce agent workloads and empower your contact center agents with just-in-time support from the Verint Intelligent Virtual Assistant. Help agents find the information they need to deliver positive customer experiences and lower average handle time (AHT).

A Verint Intelligent Virtual Assistant can:

Automate and execute tasks on behalf of the agent
Deliver real-time information
Provide guided resolution
Reduce agent training time
Improve service quality
Maximize efficiency
READ: THE INTELLIGENT CALL CENTER
Innovate & Differentiate

Conversational AI creates a more stable and sustainable bridge between your business and the customers you serve – because conversation builds trust.

With Verint, your AI solution evolves with your business, allowing you to extend beyond a single use case with conversational AI that scales across an organization. Learn how to build a smarter chatbot with these six essential elements of conversational AI.

EBOOK: 6 ESSENTIAL ELEMENTS OF CONVERSATIONAL AI
Your AI Roadmap for Success

Let your data drive your destiny with Verint’s industry-leading AI Blueprint. We’ll help you identify your best automation opportunities to reach your ROI goals faster with a roadmap for long-term success.

EBOOK: PLAN INTELLIGENTLY WITH VERINT’S AI BLUEPRINT
Modernize Self-Service with Artificial Intelligence

A Verint Intelligent Virtual Assistant (IVA) uses artificial intelligence and machine learning to create a modern engagement experience. Read how Amtrak improved customer experience with their IVA, Ask Julie.

Our conversational AI can predict what a customer wants, personalize the interaction, and determine the best next action to deliver a successful outcome.

Leveraging the power of automation and artificial intelligence, you can empower your customers and employees to quickly help themselves.

PROVEN RESULTS – THE ALIGHT STORY
Start Anywhere. Scale Enterprise-Wide.

Verint’s open, modular conversational AI solutions let you start anywhere and help protect your investment as you expand.

Deploy an Intelligent Virtual Assistant on one channel and automate a few of your highest volume interactions, then expand the intelligence to more channels.

You can take control of your conversational AI solution with a full suite of tools, analytics, and a massive library of human-validated AI training data.

In this on-demand webinar, learn how a leading, global biopharmaceutical company is using the Verint platform to create a unified, enterprise-wide intelligent system, while addressing near- and long-term challenges

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