VA offers electronic virtual assistant for Veterans to connect faster with counselors

WASHINGTON — The U.S. Department of Veterans Affairs (VA) announced today a new artificial intelligence platform designed to enhance customer service and provide timely responses to Veterans.

The electronic Virtual Assistant (e-VA) allows Veterans to receive a timely response to basic questions, automated alerts, follow-up messages, appointment reminders and the ability to schedule and reschedule appointments.

“For our Veterans, e-VA means communicating with more flexibility and convenience and the ability to connect with our counselors and staff via text and email,” said VA Secretary Robert Wilkie. “For VA, e-VA connects with our Veterans, efficiently handles administrative functions, works with our case management system and also provides management with additional reporting tools.”

The Veterans Benefits Administration’s (VBA) Veteran Readiness and Employment  (VR&E) Service released e-VA in a staggered approach to four VBA districts — Southeast, Pacific, Continental and Northeast — with the completion of the national deployment Aug. 11.

The platform provides modern, streamlined and responsive customer service support to VR&E Veterans, as well as automates routine administrative activities for VR&E Vocational Rehabilitation Counselors and staff.

Participants will be allowed to submit documentation from a smartphone, tablet or computer. Additionally, all correspondence through e-VA will be included in the Veteran’s electronic file.

Veterans receiving VR&E services will receive a text message or an email introducing e-VA as VR&E’s new electronic Virtual Assistant. Veterans must opt-in to start using the service. Upon opt-in acceptance e-VA will be available immediately.

Visit VR&E for more information.

###

 


 

Disclaimer of Hyperlinks

The appearance of external hyperlinks does not constitute endorsement by the Department of Veterans Affairs of the linked web sites, or the information, products or services contained therein. For other than authorized VA activities, the Department does not exercise any editorial control over the information you may find at these locations. All links are provided with the intent of meeting the mission of the Department and the VA website. Please let us know about existing external links which you believe are inappropriate and about specific additional external links which you believe ought to be included by emailing newmedia@va.gov.


People wishing to receive e-mail from VA with the latest news releases and updated fact sheets can subscribe to the
VA Office of Public Affairs Distribution List.


va electronic,
va for veterans,
va for vets site,
va department of veteran affairs,
va department of veterans affairs,
va u.s. department of veterans affairs,
va us department of veterans affairs,
va for vets,
va website for veterans,
mva veteran license,
mva vets,
uva veterans,
va not helping veterans,


Go to Homepage

0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *