What Does a Virtual Assistant Do

Also known as virtual professionals, virtual assistants are remote administrative assistants. VAs typically work from home, performing tasks that an administrative assistant or secretary would normally do. For example, they might schedule appointments, make phone calls, plan travel arrangements, manage email, perform social tasks (such as sending thank you notes to clients), or conduct database entry.

 

Some virtual assistants have more-specific jobs based on their particular skill sets. For example, a virtual assistant might do bookkeeping, conduct online research, or create presentations using raw data. Virtual assistants are often independent contractors; that means they work for themselves, and the company is their client. Virtual assistants can generally work for multiple companies at once.

 

As with any work-at-home position, be careful to make sure that any businesses that hire you as a virtual assistant are legitimate. Avoid scams by doing your research before signing contracts or sharing banking information.

 

Virtual Assistant Duties & Responsibilities

This job generally requires the ability to do the following tasks:

 

Assist clients with any administrative tasks they need help with
Locate and screen potential clients
Convince potential clients they should choose you as their VA

 

Virtual assistants need to be able to do everything for their clients they would do in the clients’ office, only from their own home or shared office space. They must act as professionally as an in-office employee even if they’re at home in their sweatpants and T-shirt with their cat on their lap.

 

Virtual Assistant Salary

A virtual assistant’s salary varies according to the years of experience and the skills they can offer. The U.S. Bureau of Labor Statistics does not compile salary data specifically for virtual assistants. These figures are for secretaries and administrative assistants generally and assume a 40-hour workweek.

 

Median Annual Salary: $38,880 ($18.69/hour)
Top 10% Annual Salary: More than $64,230 ($30.88/hour)
Bottom 10% Annual Salary: Less than $24,690 ($11.87/hour)

 

Source: U.S. Bureau of Labor Statistics, 2018

 

Virtual assistants must factor in additional costs for their business, including purchasing and maintaining their own office equipment and marketing to attract new clients.

Education, Training, & Certification

A four-year degree isn’t necessary to become a virtual assistant, but it will probably put you at an advantage when it comes to landing clients.

 

Training: You can take online training courses through a company or online educator to learn how to be a virtual assistant.
Certification: A few companies can also certify you as a virtual assistant. Some online educators, as well as community colleges, also provide certification for VA skills.

Virtual Assistant Skills & Competencies

Many of the skills needed to be a virtual assistant are the same as the skills needed to be an administrative assistant or secretary.

 

Superior organizational skills: VAs have to be organized to keep track of assignments for different clients.
Communication skills: Since they work remotely, VAs have to be adept at communicating by email and phone.
Tech savvy: The best VAs have a wide range of computer skills and are proficient at the most commonly used software programs.
Multitasking: VAs need to be comfortable jumping from one task to another as individual clients make new requests.

Job Outlook

The BLS projects that jobs for secretaries and administrative assistants will drop 5 percent from 2016 to 2026. Job growth statistics specifically for virtual assistants are currently unavailable, but there is no doubt great potential for growth in this position as more and more companies hire part-timers to do work that used to performed by full-time staff.

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